Frequently Asked Questions.
What are the postage costs?
We use the services of Royal Mail 48 hour tracked or for larger items we have to use DPD depending on the size and weight of your order. Some form of proof of delivery is always provided and where possible we used tracking services but we aim to choose the lowest cost option without sacrificing the service.
We currently offer the following shipping options and costs:
Small size parcel under 2kg - £3.95
Medium size parcel up 2kg - £4.95 (beyond 2kg - £6.50)
We only deliver within the United Kingdom (excluding Northern Ireland).
If you are outside of this area and would like to purchase some items please contact us directly to arrange a quote for postage.
How quickly can you post out my order?
All treats and bakes can be posted within 2 days of ordering and if we feel there is going to be a delay to this we will contact you at the time of you ordering. Bakes and Meals are made fresh after ordering and therefore are posted the following day after creation in order to keep the items fresh throughout transit to your door. If you need your order more urgently, please contact us and we will do our best to help!
Returns Policy
We are not able to offer refunds on perishable items such as pet treats, edible items however if you are unsatisfied with your order please contact us immediately so that we can rectify any issues there may be.
We are very confident that we use the best postal providers to avoid any issues with your order arriving to you on time. However, everyone can make mistakes and we appreciate that even tracked parcels can go missing. We feel that customers shouldn’t suffer if they don’t receive their parcels, therefore we will only offer refunds for lost orders if they don’t arrive after 10 days following the delivery date. Since COVID some postal services have suffered a huge hit in staffing requirements and therefore some parcels have been seen to arrive later than planned, however now this is very rare. Please contact us if you have any concerns so that we can investigate.